FAQ
Find answers to our most frequently asked questions.
Shipping & Delivery
When will my order arrive?
We know you are eager to receive your pieces. Processing takes 1-3 business days, and delivery generally takes 9–14 business days.
Where does my order ship from?
To ensure the most efficient delivery, we fulfill orders from both our U.S. and international facilities, depending on inventory levels and your specific location.
My package hasn’t arrived—what should I do?
We apologize for the delay. If your delivery window has passed, please contact us immediately. Whether it is a carrier delay or a missing detail in the address, we will work closely with you to resolve the issue.
Orders & Returns
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package. You can also use ourTrack your order page.
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Can I cancel my order?
Yes, we accept cancellation requests within 30 minutes of the order being placed, provided processing has not yet begun. If the order is already in process, you are welcome to initiate a return once your package arrives.
How do I start a return or exchange?
To begin a return, simply visit our Contact Page. You may provide your own shipping label, or we can generate one for you (the cost of the label will be deducted from your refund). Please review our full Return Policy before starting your request.