FAQ
Find answers to our most frequently asked questions.
Shipping & Delivery
When will my order arrive?
We know you are eager to receive your pieces. Processing takes 1-3 business days, and delivery generally takes 12–16 business days.
My package hasn’t arrived—what should I do?
We apologize for the delay. If your delivery window has passed, please contact us immediately. Whether it is a carrier delay or a missing detail in the address, we will work closely with you to resolve the issue.
Orders & Returns
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package. You can also use ourTrack your order page.
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Can I cancel my order?
If you need to cancel or modify your order, please notify us within 4 hours of placing it.
While we’ll do our best to accommodate changes, we cannot guarantee cancellations or modifications once the order has entered the fulfillment stage.
How do I start a return or exchange?
To begin a return, simply visit our Contact Page. You may provide your own shipping label, or we can generate one for you (the cost of the label will be deducted from your refund). Please review our full Return Policy before starting your request.