Shipping policy

At Elegra, we want your experience to be seamless from the moment you click "checkout" to the moment your package arrives. We are proud to offer Free Worldwide Shipping on all orders.

Where We Ship & Costs

  • Cost: Free Shipping (No hidden fees).
  • Locations: We ship worldwide to most countries.
  • Transparency: The total price you see at checkout is the final price.

How Long Will It Take?

We know you are excited to receive your order. Our delivery timeline is broken down into two simple stages:

1. Processing (1–3 Business Days)

  • Orders placed before 5:00 PM CST begin processing the same day.
  • This is the time it takes for us to pick, pack, and hand your items to the courier.
  • Note: We process orders Monday through Friday.

2. Transit (11–13 Business Days)

  • Once your package leaves our warehouse, this is the estimated time it takes to arrive at your doorstep.
  • Note: International customs or local carrier delays can occasionally extend this window.

Total Estimated Delivery: 12–16 Business Days

Tracking Your Order

We use reliable international couriers to ensure your package arrives safely.

  • Confirmation: You will receive an email with your Tracking Number as soon as your order ships.
  • How to Track: Use the link in your email or visit our website’s tracking portal.
  • Support: If your tracking hasn't updated after a few days, please reach out to us.

Changes & Cancellations

We process orders quickly to get them to you faster.

  • Time Window: You have 4 hours after placing an order to request a cancellation or address change.
  • After 4 Hours: Once the order enters the fulfillment stage, we cannot guarantee changes.

Important Information

  • Address Accuracy: Please double-check your shipping details. Elegra is not responsible for lost packages due to incorrect addresses. If a package is returned to us, reshipping fees will apply.
  • Delivery Issues: If your package is lost, delayed, or marked "delivered" but missing, please notify us within 7 days of the last tracking update so we can investigate.

Need help? Email support@elegra.store for a response within 24 hours.

Call us at 1 (888) 253-2704 (Mon-Fri, 9am - 5pm CST)

Store Name: Elegra

Company name: NextCTR LLC
Company Number: 806358928

Company Address: 5900 Balcones Drive STE 100 Austin, TX, 78731, US

Customer Service Hours

Monday to Friday: 9am - 5pm (CST)

Saturday and Sunday: Closed